Friday, 10 April 2015

Walk away ...

People of little understanding are most apt to be angry when their sense is called into question.    (Samuel Richardson) 

I’m not suggesting that you have ‘little understanding’, you understand, but sometimes the best solution to workplace conflict is just to leave it alone. If someone in your group is being particularly difficult, ask yourself:

·       Are they too emotional to discuss an issue rationally right now?

·       Are you ever likely to reach a resolution? If a conversation will not change anything – let it go.

·       Can you end the conversation or postpone it?

·       Assess your own emotions. If you are affected, wait until you have cooled down.

·       Can you resolve the issue without insulting the other person’s understanding?

It is never worth expending energy on making other people feel angry.
This week Kathy is wondering whether to risk putting away her winter clothes, and whether it is definitely warm enough to plant garlic yet.

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